Melanin Edition will accept returns for merchandise in its original packaging, unused condition, and accompanied by the original order number within the time frames provided below. Any item not in its original condition, damaged or missing parts for reasons not due to our error, will not be accepted for return. Once your return is received and inspected, we will notify you of the approval or rejection of your claim.
Sale on art or any digital illustration (s), are not returnable. Shipping charges are non-refundable.
Custom print orders are considered final sale upon receipt of the items.
If for any reason, you are unhappy with your order, we kindly ask that you please contact us info@melaninedition within 5 calendar days of your product being delivered. So that your claim can be reviewed and so that we can provide an adequate solution within the parameters of our business. Once your return is received and inspected, we will notify you of the approval or rejection of your claim or request for a refund.
Return items within 14 days for a full refund. We will process your return promptly upon receipt. Refund will be credited back to the original method of payment. Please note: It may take one to two business days before refunds appear on your credit card statement or bank statement.
Once your return is received and inspected, we will notify you of the approval or rejection of your claim or request for a refund.
After 14 Days
Returns made after 14 days of the original purchase will not be refunded. If you have issues or problems with your order, please contact us.
No returns accepted after 90 days of original purchase.
Repackage the items you are returning. Use your own trackable and insured shipping method* and mail to the address that would be sent to your email after confirmation of request to return.
*Melanin Edition is not responsible for customer returns that are not received.
If you have any additional questions, please contact us at firstname.lastname@example.org